Terms & conditions

1. Introduction

Welcome to OutdoorsFam.com (“we”, “our”, “us”). By accessing or purchasing from our website or our stores on Shopee, Lazada, or Amazon, you agree to abide by the following Terms and Conditions. Please read them carefully. If you do not agree, do not use our Services.

2. Products

We sell natural, DEET-free mosquito repellent patches suitable for humid climates, including Singapore and Southeast Asia. Our products are family-safe, suitable for children, pets, and pregnant women. Product details, safety information, and instructions can be found on each product page and FAQ section.

3. Orders & Payment

All orders are processed in Singapore Dollars (SGD) unless stated otherwise. We accept major payment methods (credit/debit cards, e-wallets, and platform-specific methods). Orders are confirmed via email. We reserve the right to refuse or cancel orders for suspected fraud or pricing errors.

4. Shipping & Delivery

Items usually arrive in 2–3 business days within Singapore. International shipping times may vary. We are not responsible for delays beyond our control (courier issues, customs, weather). Full shipping information is on our FAQ/Shipping page.

5. 30-Day Satisfaction Guarantee & Returns

We offer a 30-day satisfaction guarantee: If you’re unsatisfied, contact us at hello@outdoorsfam.com within 30 days of receipt for a full refund or exchange. Products must be returned in their original packaging. We reserve the right to decline refunds for damaged, used, or incomplete returns.

6. Safety Disclaimer

Our products are designed for topical use only (attach externally to clean, dry clothing or gear). Avoid direct contact with skin if you have known allergies to essential oils (lemon eucalyptus, citronella, vanilla, catnip oil). Keep out of reach of small children and pets. This is not a medical device; if irritation occurs, discontinue use.

7. Intellectual Property

All content on outdoorsfam.com—graphics, text, product names, and packaging—is our property or used with permission. Copying or reproduction without consent is prohibited.

8. Privacy

We value your privacy. Your data is used to fulfill orders and communicate relevant updates. We do not sell your personal data. For third-party payment providers and marketplaces, their respective privacy terms apply. See our full Privacy Policy for details.

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages resulting from the use or misuse of our products. Our liability is limited to the price paid for the product.

10. Governing Law

All transactions and disputes are governed by the laws of Singapore.

11. Contact Us

Questions regarding these Terms and Conditions? Contact us at hello@outdoorsfam.com.